Save time and reach more customers
October 03, 2022

Save time and reach more customers

Shawn Neifert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is a go to tool for our sales teams to actively engage with a wide range of customers. The ability to view analytics on email and text flows helps our teams use language efficiently and help our messaging stand out in a sea of competitors. Being able to see both open rate and response rate helps us keep our language fresh and actively build better email and text blasts.
  • In depth analytics on open rates
  • The ability to automate a very time intensive process
  • The ability to share and create new flows with other team members
  • An easier process in automating text messages
  • The ability to hot link in texts
  • An easier way to edit photos in emails and texts
  • Ability to automate messaging to as many clients as possible
  • Allows us to keep record of messaging to stay better organized
  • Easily allow us to set parameters around customers that opt out of messaging
  • Much more efficient productivity
  • Allows us to be more effective with our marketing team around promo periods
  • As we are commission based, creates a more appealing environment for new hires as it creates more sales opportunities
After a day of training it was fairly easy to pick up Groove and start using it effectively. My teammates shared a few email and text flows that I could easily edit and personalize and within a few weeks I had a strong base of analytics to work with so I know what flows needed to be changed.
I unfortunately haven't had similar situations with similar products, in the past I manually created customer messages.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

We use Groove in tandem with Salesforce. When I get notified of a new client purchasing test kits and swatches I can immediately go into Groove and and send a follow up text message in real time which helps the client know they are being taken care of and that this text is an organic next step since their recent action is top of mind.