Honest Review
October 04, 2023
Honest Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
I use Guru as a knowledge base on every callers concern or inquiry. the problem I am seeing about Guru is most of them is hard to understand especially when it comes to critical process.
- Guru provides an excellent job. Using it making the callers concerns/inquiry resolve much easier
- Guru also have a screenshots or a photos of every process so every users can understand it easier
- If we use Guru on our every calls on a daily basis 99% of the calls would be resolve immediately
- I believe some of the Guru articles are easy to understand and some of them are hard. I hope they make it more easier to read and understand.
- Some of the Guru articles consume a lot of time and that's not an option for us especially when taking calls. please make it more short and compact to save time of the callers and ours.
- When I'm trying to search for a specific Guru most of the time the search bar needs the exact title. It would be much easier of they allowed us to at least search for a keyword and every connected article on that keyword will be shown.
- The Line of Business article
- Host no Show
- Trip Extension
I selected Guru because it's reliant and convenient for every users.
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes