HubSpot Top Automation System for the Healthcare Industry
Jan Beery | TrustRadius Reviewer
Updated December 18, 2014

HubSpot Top Automation System for the Healthcare Industry

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with HubSpot

We use HubSpot, not only for our own business, but for all of our client's organizations. The business problems it addresses are, the ability to manage engagement, content development, lead generation, management tools, workflows, analytics, email marketing, all levels of the sales funnel. It allots us the time to foster a creative work environment, and increases work productivity.
  • HubSpot addresses all levels of the Sales Funnel
  • HubSpot has great customer service.
  • HubSpot supports agency partners.
  • When running a busy organization, having tools and support easily and readily accessible, builds loyalty, and commitment to the product. The HubSpot team is an integral part of our team.
  • List analytics
  • More customized work flows
  • Reporting
  • Shortened selling cycle
  • Management tools related to sales team engagement and management
  • Analytics reporting and strategy development
  • Sales training support, with the use of reporting, prospecting and lead follow up
  • Improved customer service
Ease of use, more top of the funnel prospect capturing.

Our partnership with HubSpot is the foundation of our content marketing programs. We consider them a part of our team, and as such, depend on them. They support our business growth with strategy, education, and a forum for collaboration.
What are to trying to do with your business?
Where are you currently capturing your leads?
How are you keeping your prospects/customers engaged?
Are you the expert in your focus area? If so, talk to me about that.
How do your sales people prospect?
What's the average selling cycle?

Using HubSpot

10 - Account Manager, Content Manager, Social Media Manager, President, Analytics Manager
6 - All are certified inbound marketers. Writing background, marketing background, sales background, medical industry background
  • Drive Leads
  • Attract Prospects
  • Manage Sales team
  • Prospecting
  • Sales training on how to prospect and research
  • Leadership training on who is coming to the site
  • Social media managment
  • Improved sales management
  • Additional sales training
  • Lead management enhancements

Evaluating HubSpot and Competitors

  • Product Features
  • Product Usability
  • Analyst Reports
  • Third-party Reviews
The product was easy to use, the support was fantastic!
I wouldn't change anything.

HubSpot Implementation

They are great to work with. Typically, any issues are on the customer end.
  • No issues that I know of.

HubSpot Support

They are always helpful and able to resolve issues.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We had an issue with a Salesforce integration. HubSpot worked with us, even though they identified it wasn't a HubSpot issue, they stayed with us through the whole process. Always wonderful people to work with. Customer service is key for us, and HubSpot is fantastic!

Using HubSpot

It's made our lives easier, in managing all the moving parts to an inbound marketing strategy.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Landing Pages
  • List segmentation
  • Email communicaitons
  • Workflows
  • Prospect report
  • Lead report
  • Reviewing all the info with lead submissions
Yes - Has had a few bugs, but overall, is a great tool.

HubSpot Reliability

We made a decision as an agency to only work with Hubspot. The software is easy to work with, and the support is very good.