Overall Satisfaction with HubSpot CRM
We use HubSpot for our CRM to track clients, sales, and other admin. The product tracks all conversations and emails, connecting us with Gmail. This helps us keep track of what happened with each client to be able to stay in contact.
- connects with gmail
- tracks emails and phone calls
- tracks deals
- too many steps in tracking the deal and contact
- notes in a contact should transfer to the company and deal
- too many lead statuses
- Helpful tracking to see where I am in my business
This was a company decision that I was not involved with
Do you think HubSpot CRM delivers good value for the price?
Not sure
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes
HubSpot CRM Feature Ratings
Using HubSpot CRM
10 - Sales, marketing, development
1 - Customer service focused, HS knowledge, software knowledge
- Track Clients
- Set Tasks
- Track Deals
- Sharing Chat calls
- assigning tasks to each other
- Lead status lists
Evaluating HubSpot CRM and Competitors
Yes - salesforce, functionality
- Ease of Use
I was not with the company at the time of the switch, but they said this was better for the business
no idea
HubSpot CRM Implementation
- Implemented in-house
- not sure. wasn't here
HubSpot CRM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
not sure
I have not called the support team
Using HubSpot CRM
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- setting tasks
- deals
- creating lists
Yes - it;s ok, a little difficult on a small screen