HubSpot For The Win
September 02, 2022

HubSpot For The Win

Jenn Henry Horowitz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to manage our inbound leads and sales cycle. We also use forms, and run our email marketing through HubSpot. It helps us manage lead sources and the various stages of our sales process. It is simple to use and intuitive, which makes us more productive. We get insights into what content our site visitors consume. We custom tailor emails for segments of our list, and easily resend to unopeneds - which improves the results we see on our email campaigns. I have used many other platforms and I find they are less intuitive and the set up is a frustrating process.
  • Form customizations and reporting
  • List management and segmenting
  • Tracking lifecycle stage
  • Tracking communications with leads for an easy at-a-glance review of accounts
  • Integrates well with WordPress
  • Less clunky email templates and designs. Messing with CSS is tedious and some team members don’t know how. The ability to produce a clean and compelling email from templates without all the tinkering would be a huge plus.
  • Same comment applies to landing pages - the standard templates are dated. Page templates like Unbounce has would be great.
  • Integration with ad accounts is a bit clunky.
  • HubSpot has allowed us to implement segmented nurturing to increase closed won scenarios.
  • Easily sending to unopeneds has increased webinar registrations by 21%
  • Ability to create custom views of leads and pipeline has increased efficiency and cut down wasted time sorting leads.
It’s a lot easier and more intuitive. Templates for email and landing pages aren’t as nice but you can always create your own. Even with the few less than ideal features, it’s still the best platform for ease of use and features included, even at the lowest package.
We are able to collaboratively review lead quality and source, to allow marketing to deliver the ideal leads to sales. Reporting makes it easy to track goals.
Ease of use, value for the money, responsive and helpful support, good onboarding packages, quick stand up and get going time, strong user role management

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I see HubSpot as a great tool that is scalable and has many integrations. I think that makes it a viable option for most businesses.

HubSpot CRM Feature Ratings

Customer data management / contact management
Not Rated
Workflow management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
Case management
10
Call center management
Not Rated
Help desk management
Not Rated
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
7
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
10
Custom fields
10
Custom objects
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
Not Rated
Social data
10
Social engagement
10
Marketing automation
10
Compensation management
Not Rated
Mobile access
10