Simple and effective with a low barrier to entry
Updated July 19, 2023
Simple and effective with a low barrier to entry
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
We use HubSpot CRM to manage all sales opportunities (identification through to win), inbound leads, information requests, calendar booking requests, outbound mass emails and general customer relationships. It ensures all sales activities are recorded and are easy to track, whether that be initial prospecting, opportunity management, or ongoing customer relationship activities. For individuals, it ensures they are able to keep on top of their day-to-day tasks, and for management, it provides comprehensive reporting in an easy-to-consume format.
- Opportunity tracking
- Sales task management
- Inbound leads
- Outbound marketing emails
- Calendar booking
- The editor used for marketing email content needs a lot of improvement.
- Once a calendar booking item is created for an individual, it can't be converted to a group booking item.
- When someone submits a query online, it is only shown on the contact's page and not on the associated company's page, effectively hiding valuable information.
- There's no integration with Microsoft Teams but there is for Zoom
- We achieved an ROI within several months.
- It has ensured all leads and opportunities are managed appropriately
- Ongoing customer relationships has improved, resulting in retention increasing significantly.
HubSpot CRM is easier to use and requires fewer resources to implement and manage.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes