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Fantastic CRM
March 04, 2024

Fantastic CRM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it as a CRM - we store data about our customers, we call our customers, we send out marketing emails, we set up tasks and pull out records of our employees.
Our business loves using it to create, import and export any kind of lists, to give our managers an insight into our day and what we are doing, to send reminders to do tasks, to call phone numbers abroad, to send bulk emails etc.
  • Storing customer information
  • Easy calling abroad
  • HubSpot Academy is a great tool
  • Easy importing and exporting lists
  • It can look messy when there are a lot of contacts
  • The most advanced version is expensive
  • It needs constant updating of info etc to record activity
  • It was good for tracking revenue growth
  • It is good for tracking work of the employees
  • It is great for calling - getting new clients
The only other CRM I have used before has been Zoho CRM, which I absolutely did not enjoy. HubSpot is way more straight forward and easier to use, and I seem to utilise its functions way more than I did back in the day with Zoho. I am happy to be using HubSpot now.
I haven not chosen HubSpot over Zoho CRM, I just moved over to the company that uses HubSpot, and I am glad I did. The new company seems to utilise it a lot more due to its functionality and how easy it is to use it and keep it up to date.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is great for a bigger or a smaller company, to store any and every data, and to me personally, it is easier to use than some other CRMs. The downside is that it can be quite pricy for a smaller start up with a smaller budget, although some essential functions are also available on a cheaper version.

HubSpot CRM Feature Ratings

8.2
Customer data management / contact management
10
Workflow management
10
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
6
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
8.0
Lead management
8
Email marketing
8
10.0
Task management
10
Reporting
10
7.0
Pipeline visualization
4
Customizable reports
10
5.0
Custom fields
5
Custom objects
5
10.0
Role-based user permissions
10
Single sign-on capability
10
8.0
Social data
6
Social engagement
10
10.0
Marketing automation
10
4.0
Mobile access
4