Item: HubSpot Sales Hub
Rating: 9
Author: Verified User

Overall Satisfaction with HubSpot Sales Hub

Use Cases and Deployment Scope

We manage sales, support, customer profiles, and warranty tickets through HubSpot Sales Hub. It's a great way to have all of our parameters in one spot to report on trends and allows us to make more educated decisions on how to improve our front-end systems! Additionally, it's been a great tool for back-end communication between employees as well to make sure we're all on the same page!

Pros and Cons

Pros

Reports
Ticket management
Task organization

Cons

Sometimes HubSpot Sales Hub has some speed problems
Contact merging could be easier
Ticket view filter UI is a bit unintuitive - specifically, the ticket properties aren't alphabetized but laid out in somewhat random order, and there doesn't seem to be an option to change that

Most Important Features

Tickets
Comments in inbox conversations
Reports Dashboards
Task managers

Return on Investment

More streamlined warranty process
Wholesale channels
Return services made simple

Key Insights

Do you think HubSpot Sales Hub delivers good value for the price?

Not sure

Are you happy with HubSpot Sales Hub's feature set?

Yes

Did HubSpot Sales Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot Sales Hub go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot Sales Hub again?

Yes

Other Software Used

Shopify, ShipStation, Airtable

Likelihood to Recommend

We use HubSpot Sales Hub to keep a tally of our in-house warranty tickets, and it is particularly good at managing and organizing them so that we can thoughtfully plan out our weekly warranty/repair schedule. Additionally, Hubspot's comment and inbox system are incredibly useful for having multiple team members work through a singular inbox without stepping over each other. One thing I think should be worked on though would be the performance of the site as it stutters and freezes fairly consistently.

Comments

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HubSpot Sales Hub for Customer Experience