I trust Labtech to automate our support
Updated March 09, 2017
I trust Labtech to automate our support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LabTech
We use Labtech to care for all of the endpoints under our management. Our techs love it!
- We switched over from Kaseya and immediately found that the scripting engine was far more powerful! We have many architecture, engineering and construction clients that require quite a few applications. We weren't able to script most of them with Kaseya, however we are now able to with Labtech (our biggest scripted application is 50gb in size).
- Labtech monitors everything! I found it far easier to have everything monitored and quiet it down than it is to keep adding in the individual monitors. We used to always miss something, now it's built in for us
- Compared to Kaseya, support at Labtech is VERY good. With Kaseya, I'd only get a call back if the server was hard down. Now I have chat support and someone gets back to me the same day every time.
- Labtech's UI was obviously built by a developer :-) I've seen some of the mock ups of what the product will look like in the future and it's a huge improvement!
- Implementing Labtech is a process that takes time. We've had to rescript everything while implementing it, but this allowed us to learn Labtech inside and out and really improve upon the scripts we had previously made in Kaseya.
- Kaseya, Nable, Level platforms, naverisk, Nimsoft, continuum, Nagios, Kaseya Traverse, WhatsUp Gold, LogicMonitor and Zabbix
Because the monitoring was so weak in Kaseya, we were using Kaseya NOC services so that they would keep all the monitors up to date. That was a spectacular failure and they still missed things left, right and centre. We switched to Labtech and saved the costs of a third party platform and it monitors everything we need to!
Using LabTech
| Pros | Cons |
|---|---|
Like to use Relatively simple Well integrated Consistent Quick to learn Feel confident using | Requires technical support |
- Monitoring - once you understand it, it's very powerful
- Integration with Connectwise
- Finding things in the UI can be a challenge