Overall Satisfaction with LogMeIn Central
We use LogMeIn Central across the whole organization, and with several of our clients. It solves multiple issues, (1) people at home accessing their internal computer at the office, (2) IT support personnel accessing people's computers to give them help when they have an issue, (3) IT support accessing servers in our data center when things go wrong, (4) anti-virus software that can be integrated with the computers, and (5) seeing what patches and updates that need to be applied to these computers.
- Remote access
- Remote support
- Anti-virus software
- Getting access to the command line where there are more serious problems.
- Ability to restart in safe mode a computer
- Ability to see the updates and problems with computers
- Ability to monitor who is online accessing their computer remotely
- Not working with a Chromebook.
- Their antivirus software has produced some false positives
- Their phone support has been hard to get a hold of at times.
- They are more expensive than other remote access / control software
- Time saving on resolving technical issues
- Allow remote people to feel connected to main office
- Allow IT staff to stay connected to remote servers at data center
- GoToMeeting, Join.me, Chrome Remote Desktop, Microsoft Remote Desktop Connection Manager (RDCMan), Citrix ADC (formerly NetScaler ADC), Citrix Hypervisor (formerly XenServer), Citrix Virtual Apps (formerly XenApp) and Parallels Remote Application Server
LogMeIn Central was one of the only ones that had a fantastic dashboard where I could see everything in one place, and then group them by department. Plus I didn't have to have a server on my end to house all of this data and manage the connections. Compared to Citrix XenApp it was much cheaper and much easier to implement. It is not as full-featured in the remote access area as Citrix and Parallels, but it would work well for a company that doesn't have the infrastructure.