Item: LogMeIn Central by GoTo
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use it to monitor and manage our large number of Kiosks at multiple buildings within our organization. Helping us keep them updated and alerting us of issues. It helps us be pro active instead of reactive in many of our cases. Essentially it just helps keeps us a little more organized.

Pros and Cons

Automation of patches
Monitoring
Management of Kiosks

GUI can feel cluttered
Faster alerts
Easier monitoring with large numbers

Return on Investment

Better management of resources.
Less time a tech needs to go to location
Faster response time by techs

Usability

It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.

Reliability and Availability

It has saved us countless times, and we didn't need to get boots on the ground to fix or maintain patches or errors. Being able to solve a number of issues for a central location without having to have a tech travel is invaluable as far as resources and time spent for everyone.

Alternatives Considered

LogMeIn Rescue by GoTo, VNC Connect, Symantec pcAnywhere (Discontinued) and Skype

LogMeIn Central along with Rescue are our go to for solving and maintaining issues. It's support and documentation I feel are much better than others in the past. I learning curve seems easier for our users and techs, and just overall feels more secure and professional for our large organization.

Key Insights

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

Other Software Used

Microsoft Teams, Microsoft 365, Adobe Acrobat Sign

Likelihood to Recommend

Staying on top of the number and amount of kiosks across our multiple building and infrastructure, we can keep them updated and patched appropriately. It's pretty user friendly and easy to navigate once you have a little experience. I feel if we had less devices within our organization it would not be as essential to help maintain them.

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Overall Satisfaction with LogMeIn Central by GoTo