Miro is a great replacment for many "traditional" tools
Updated May 02, 2023

Miro is a great replacment for many "traditional" tools

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Several departments use it, but I can only speak for my department. Prior to COVID, we would go onsite to conduct Kaizen events. As these are now held remotely, we use Miro to do on-the-fly process maps. Miro is vastly superior to Visio in usability and collaboration, so we couldn't do these effectively without Miro. The major downside is that some clients still want a Visio file at the end of the engagement, so we have to copy everything back over to Visio. This can be 4+ hours of completely non-value-added time. If Miro had this ability, we likely wouldn't need Visio. If Visio wasn't so poorly designed, it could compete with our budget with Miro. We also use Miro internally to mock up issues and take structured notes during brainstorming sessions. It's a good single source of truth. The fact that it can be integrated with Confluence has also made a big difference.

Pros

  • Process Maps - features and functionality are very intuitive and quick.
  • Post-It Notes for Brainstorming - easy to put things in one place and adjust during affinity analyses.
  • Single Source of Truth - the limitless space to *effortlessly* expand the "whiteboard" has allowed us to add related items that Microsoft would've forced us to segment into different tools.

Cons

  • Cards need development - I regularly use the cards for process flows so I can have options in a quick click location (SUPER useful), however, the limitation in values is a major problem, also, if I could just define a list easily upfront and then use dropdowns or something similar for each type of value it'd be way better (e.g. choose from a list of systems, a list of teams, etc.).
  • Export to Visio - is not supported, but required by clients. Not having this *almost* negates the value of having Miro since I need to do time-wasting rework.
  • Can't paste tables from Excel - this is a major pain as I like to bring over certain resources or supporting data below my process flows. If I could paste in a table it'd be effortless (ideally I could then paste from Miro back to another medium as well in case I need to communicate the figures or store elsewhere); as a workaround, I paste screenshots/images, but these have drawbacks as I can't just easily edit something previously uploaded (and could have been weeks/months prior so I don't have the source data or screenshot handy).
  • Enables remote work - in areas where going onsite to do whiteboarding would've been the only feasible way (productivity).
  • Enabled collaborative work - since it is online and easily accessible (improves productivity and we don't need to pass static Visio files around).
  • Win with clients - as this tool works quite well and is visually pleasing, it helps our company look technologically advanced with clients (compared to stumbling around with a Word file {worst example of an alternative} or slowly filling out details in old-fashioned Visio while losing clients' attention/wasting everyone's time {best example}).
I cannot speak to this much as I was not really involved with it. I originally had to pay for my own plan (reimbursed) while procurement worked on purchasing for our team. The payments, licenses, day passes, etc. did prove to be quite a pain as there are stored in completely different areas of the setup menus. I ended up having some values misaligned as I updated in one place and didn't realize other values were in an entirely different place.
I am not familiar with most of the integration options, so should not speak to this in detail. However, I was able to easily integrate Miro into one of our Confluence project plans - this was crucial in several ways - the internal users did not need to access a separate site which they are highly disinclined to do AND I could immediately jump into Miro for edits and viewing.
We could not have adequately completed some of our whiteboarding sessions or process maps if we did not have an intuitive and collaborative tool like Miro. If it didn't exist, we would not have an alternative, we would be forced to fumble through the clunky tools built by Microsoft.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

No

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Visio can complete the process mapping needs of Miro, however, it is very slow so isn't good to use when there's an audience. Also, if you had to expand the size of the base sheet in Visio (especially to the left!), that would require numerous dangerous steps that could result in a catastrophic loss of work/design integrity. With Miro, you simply extend the frame to left and move on.
Miro is well suited to collaborative brainstorming sessions where you need to take down a lot of notes and then the group in an affinity analysis. It is also excellent when conducting a *guided* process mapping exercise. In this case, it is basically just a stand-in for Visio since that software is designed so poorly. The negative is that Visio is more widely adopted, the Miro diagram may need to be painstakingly transferred back to Visio. Miro is not great when conducting a presentation. I would love to use it as a PowerPoint replacement if it could be improved. It can be used similarly for basic visual presentations, but cannot be PowerPoint as you cannot paste tables and cannot build charts within Miro directly from datasets. If it could exceed PPT in these areas, it would be an easy sell (assuming you could export to PPT for those that won't accept PDF!).

Using Miro

  • Whiteboarding
  • Mind Maps
  • Process Flows
  • Project Backlog
  • Project Backlog
  • Replacing in-person engagements with online
  • Quickly jumping to Miro to create visuals instead of only talking about things theoretically
  • Collaborative work with more teams
  • Designing presentations
  • Further visuals as capabilities are developed
Miro is very useful, would be hard to live without. The cost is still a consideration given tight budgets across most companies. This would still be something that likely has a high enough ROI to keep. There are certain projects and activities that could not easily be done without having Miro.

Evaluating Miro and Competitors

  • Ease of Use
  • Other
Collaborative abilities and the ability to perform many tasks without a steep learning curve.

Miro Support

never contacted
Not necessary, don't know anything about it.

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