Easy to use async communication tool
May 10, 2022

Easy to use async communication tool

Karen Ammann | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro for asynchronous communication among remote teams and for idea visualization. The tool enables us to take designs that our contract designer is reviewing with product and project managers and document specific feedback when that file is viewed by users and internal stakeholders. When specific ideas or initiatives seem complex and overwhelming, Miro has a template that guides the user through breaking those ideas or initiatives down into bite-size pieces.

Pros

  • Very intuitive user interface
  • Easy templates
  • Multi-user interactions

Cons

  • Pricing model is complex
  • Unblocked initiatives
  • Visual documentation
  • Demonstrates that the stakeholder was heard
No, it's fairly intuitive, but it's also the kind of tool where you will find new features regularly.
Savvy users of any tool will find Miro easy to use, but less savvy users may struggle. Implementing new tools that encourage async communication always has a learning curve since it's harder to remind people to pay attention to it.
We have a fairly complex rebuild of our flagship website and client portal happening this year and we're looking at any and every tool to help us make sure that all stakeholders are being kept up to date. So far, Miro is helping with that.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Miro has more functionality and is significantly easier for multiple users to work on the same file at the same time.
Miro is well suited for agencies working with off-site clients, distributed teams, or even individuals who benefit from visual cues to document ideas. We haven't used its integrations, but we've also used Gliffy in Confluence and prefer Miro, though Miro visualizations are not integrated the same way into Confluence documents, and we've used Google Drawings, which is very basic. Those tools might be appropriate depending on the level of sophistication and integration needed.

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