Overall Satisfaction with Miro
We use Miro for customer journey mapping. As we work with seven different company verticals, from construction to aviation to natural products, we are often creating stakeholder workshops to understand the customer pain points within each industry. Miro also serves as a great collaboration tool when connecting with UX researchers. As for our scope, we use Miro for the ideation of all product ideas we explore across our team of 18.
- Real-time collaboration.
- Quick and easy formatting of notes.
- Tagging of notes to form themes and analyze data.
- Guide new Miro users during a session.
- Provides a lighthearted environment that is fun and inclusive visually.
- Expanded design tools - as a UX designer, I am quite limited in the mockups I can create.
- Expanded meeting features, currently have to make a frame to add it to the pres. I just want to select where the screen will stop for each point, like a snapshot.
- Themes are really fun; I'd like more of those with content and suggestions on meeting types.
- Improved collaboration, especially among non-designers!
- Improved communication between the product team and those we work with (especially stakeholders!)
A night and day change. Without Miro, we wouldn't have a singular area to put down our thoughts and visualize a UX flow or CJM. Some users even use Miro as a personal to-do list with visuals, or they place files in the Miro board as a way of remembering where everything is located.
Do you think Miro delivers good value for the price?
Yes
Are you happy with Miro's feature set?
Yes
Did Miro live up to sales and marketing promises?
Yes
Did implementation of Miro go as expected?
Yes
Would you buy Miro again?
Yes
OW is quite pricy in comparison to Miro and it doesn't provide nearly 1/3 of the value and ease of use that Miro does. Miro provides real-time collaboration tools which OW does not and serves more as a glorified notepad w/ some good tagging features.