NetSuite ERP: Empowering Business Growth and Success.
October 19, 2023

NetSuite ERP: Empowering Business Growth and Success.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

NetSuite Mid-Market edition

Modules Used

  • Demand Planning Module
  • SuiteCommerce

Overall Satisfaction with NetSuite ERP

I rely on NetSuite for multiple critical functions in my business operations. This powerful platform plays a pivotal role in managing reporting, streamlining approvals, and enhancing our CRM processes, contributing significantly to our overall efficiency and success. It solves many of my business problems by identifying issues before they become problems.
  • Accounting
  • Saved search.
  • Security
  • AP automation.
  • CRM
  • Graphical Reporting.
  • Allowed us to scale operations by 20% in the last 2 years doing more with less.
  • Visibility into departments for better decision-making.
NetSuite vs. SAP Business One: SAP Business One is renowned for its capabilities, but it can be complex and costly to implement. NetSuite’s cloud-based nature appealed to us because of its flexibility and lower initial investment. We chose NetSuite for its agility and cost-effectiveness. NetSuite vs. Microsoft Dynamics 365:Both are strong options, but we opted for NetSuite because of its all-in-one approach. It integrates CRM and ERP seamlessly, simplifying our processes and allowing for a holistic view of our business. Microsoft Dynamics is powerful, but we found NetSuite’s unified platform more suited to our needs.

Do you think NetSuite ERP delivers good value for the price?

Not sure

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

Yes

Did implementation of NetSuite ERP go as expected?

No

Would you buy NetSuite ERP again?

Yes

I would rate NetSuite ERP’s overall usability as a nine on a scale of 1-10. The high rating is a result of its impressive combination of out-of-the-box functionality and the extensive room it provides for customization and expansion through various apps. NetSuite’s core features are robust and readily accessible, streamlining essential business processes such as financial management and customer relationship management. Moreover, the platform’s adaptability is a significant advantage, enabling us to tailor it to our specific needs and grow as our business evolves. This balance of pre-built capabilities and limitless customization options makes NetSuite ERP an indispensable tool for our organization, earning it a solid 9 on the usability scale.
I would rate the overall support for NetSuite ERP at a four on a scale of 1-10. This rating reflects what I perceive as one of the most significant areas for improvement. While the software is robust and versatile, the support provided has room for enhancement. Clients often encounter challenges and complexities in their usage, and the assistance provided doesn’t consistently measure up to the high standards set by the software’s capabilities. Timely and effective customer support can make a substantial difference in resolving issues, optimizing workflows, and ensuring a positive experience for users. Addressing this aspect and enhancing support services could greatly enhance the overall NetSuite ERP experience for clients and contribute to their success.
NetSuite ERP is well-suited for scenarios such as:1.Financial Management: It excels in financial tasks, from accounting and budgeting to managing expenses, making it ideal for finance departments. 2. Inventory and Supply Chain Management: NetSuite’s robust tools are great for tracking inventory, optimizing supply chains, and ensuring efficient stock levels. 3. E-commerce Integration: It’s excellent for businesses with online sales, as it seamlessly integrates with e-commerce platforms. 4. Multi-subsidiary Businesses: Companies with multiple subsidiaries or global operations benefit from NetSuite’s ability to consolidate data and streamline operations.5.Reporting and Analytics: NetSuite’s reporting capabilities are valuable for data-driven decision-making.NetSuite may be less appropriate for small Businesses: Its complexity and cost may be excessive for small-scale operations. 2. Manufacturing with Complex Needs: Businesses with intricate manufacturing processes might require specialized software beyond NetSuite’s capabilities. 3. Highly Customized Workflows: If a company relies on highly unique processes, adapting NetSuite might be challenging. 4. Limited IT Resources: Implementation and maintenance require IT expertise, which can be a challenge for businesses with limited resources. 5. Industries with Stringent Compliance: In heavily regulated industries, additional compliance software might be needed alongside NetSuite.