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Outreach Review
January 09, 2018

Outreach Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

It is very user-friendly and easy to use. I wish I knew more about the functionality because there are probably other components that I am not leveraging and that I should be working on. The adoption was pretty straightforward as I had previously used Tout and the general concepts are very similar.
Across sales. The SDR team uses it for a ton of campaigns and much more mass outreach initiatives. I use it differently because I am typically focusing on an individual at a company. For me, it makes it easier to track emails in Salesforce, schedule emails and mask phone numbers. Saves me time and brings efficiency.
  • Schedule emails
  • Hide phone numbers
  • Link to Salesforce
  • The feed of who opens emails and tracking should be improved
  • Support in terms of training
  • Alternating call numbers and more global access
  • Saved me time
  • Increased opportunities
  • Grown pipeline
The only other similar product I used was Tout. I did not participate in the evaluation so can't speak to why we chose one over the other. However, the functionality around hiding your phone number is extremely beneficial. This is a big differentiator that adds a ton of value to me in sales.
Outreach is great for a sales team that is looking to create structure, operate more efficiently and better quantify performance. Unfortunately, I am not that focused on all the functionality of Outreach and I typically only use the features I am comfortable with and know. More training could be helpful to improve my work.