Parallels Remote Access Server can help make users more secure and productive.
August 04, 2022

Parallels Remote Access Server can help make users more secure and productive.

Brandon Barrett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Parallels Remote Application Server

We use Parallels Remote Application Server internally and for multiple clients to provide an easy and secure remote access method for end users. It allows users with limited technical ability to be able to access secure corporate systems from a variety of different device types, usually with little to no setup assistance from a technician.
  • It's versatile - can be accessed from almost any device.
  • It's secure - it gives administrators the ability to only allow users remote access to applications they need.
  • It allows for a flexible deployment model with redundancy .
  • The initial design and setup takes some time to work out.
  • The name recognition for users outside the IT field is limited; they are more familiar with competing products.
  • Technical support is not always as responsive as they could be when there are issues.
  • We find that we spend less time supporting remote users compared to other remote access solutions.
  • The licensing model, in some cases, makes it more affordable than competing solutions.
Parallels Remote Application Server has been easier and less expensive to implement for our clients than VMware Horizon and offers a better experience than Microsoft Remote Desktop Services. All three of these can accomplish similar end results, but when looking at the overall return on investment, Parallels has come out ahead of those two for us.
I've found that our clients benefit from the intuitive central console when it comes to provisioning and onboarding new users. Compared to some competing solutions, the time saved getting a new user up and running with Parallels makes that first impression with the end user better, as well as makes them more productive.
The flexibility in accessing the system from any platform, in particular the use of the HTML5 browser has allowed users to be productive in situations where they normally wouldn't be. Whether they are at home on a computer that they've don't normally use for work or away from the office and need to access their corporate applications from an iPad or mobile phone, they are able to do so with little or no assistance from IT.
The fact that Parallels Remote Application Server can be set up on a variety of hypervisors makes it easier to adopt for organizations with an established infrastructure. If a company already has a significant investment and expertise in HyperV or VMware, they can keep what they know and easily add Parallels to that environment. In our case, we even have some redundancy built in where parts of our installation are in HyperV in one location and part in VMware in another location, and they work seamlessly together.
Given the prevalence of malware that can move through a network over certain types of VPNs and definitely through unsecured RDP connections, having a secure, SSL-protected access layer that must be used to access any internal resources through Parallels immediately reduces the potential for cybersecurity incidents in an organization.
When we've interacted with the support they have always been competent, but not always timely with a response. The good experiences definitely outweigh the bad, but there is room for improvement.

Do you think Parallels Remote Application Server (Parallels RAS) delivers good value for the price?

Yes

Are you happy with Parallels Remote Application Server (Parallels RAS)'s feature set?

Yes

Did Parallels Remote Application Server (Parallels RAS) live up to sales and marketing promises?

Yes

Did implementation of Parallels Remote Application Server (Parallels RAS) go as expected?

Yes

Would you buy Parallels Remote Application Server (Parallels RAS) again?

Yes

I find Parallels Remote Access server to be well suited to mobile or remote work users who need secure access to corporate data and applications from insecure locations. It has many of the advantages of a VPN, but it is easier to use and can be more easily restricted or limited. It can be used but, in my experience, isn't as ideal for internal users accessing a server farm for applications - not that it doesn't work in that way, but it may add more complexity than is necessary for some environments.