Helpful system!
June 27, 2023

Helpful system!

Andrea Miedema | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use it for payroll and employee data management. As well as expense management. We are a small non-profit, so our resources are limited, especially personnel and HR expertise. Paycom provides us that extra employee and expertise that we need to get important HR items taken care of in a quick and efficient way. They also help ensure we are compliant in some important areas like COBRA and various HR laws as they pass. I love having all my HR files stored in one area and knowing they're secure. It's also nice given our Hybrid work environment now. I can work from anywhere and access all my employee data and info.
  • Employee self service
  • Automated payroll
  • Diverse options
  • Lots of updates that are hard to keep up with
  • Constant customer service turnover
  • Some system functions that limit our capabilities
  • Saved time
  • Efficiency
  • Communication
Paycom seems to be more robust than Paylocity and offers more of the features we need and could use. Paychex Flex didn't offer all the areas we were looking for and doesn't have the features we want. We were looking for a system that could perform well in several areas of HR, to provide a one-stop shop for our employees and HR department. While these other systems have many features, we felt like Paycom had the best presentation of these other features.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Great for onboarding new hires. Volunteers don’t work great in the system and we have had to figure out workarounds for that. We also have a big expat population. While Paycom is starting to catch up with our needs there, it has been challenging to make that population fit as they haven't (until recently) been globally friendly with international address and phone number fields. I'm so happy they are moving that direction now!

Paycom Feature Ratings

Employee demographic data
8
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
9
Reimbursement management
7
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
8
Employee recognition
6
Report builder
9
Pre-built reports
8
Performance improvement plans
8
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
New hire portal
9
Manager tracking tools
9
Individual goal setting
Not Rated
Performance tracking
Not Rated
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
6
Duplicate Candidate Prevention
6
Applicant Tracking
7
Notifications and Alerts
6

Support and Self-Service

Yes. We use Paycom to streamline our application process and job postings. We also use it for employee data management. We use it for Payroll and expenses, to keep all items in one place. The PAF system is great for updating payroll. Benefits administration is great for collaborating with all areas of the employee experience and showing a total rewards concept.
Our implementation was easy and we had a great specialist for it. We've had various customer service reps, some have been great about getting back to us and ensuring we understand the system. With some recent issues, they did respond and quickly re-assigned us another CRR. They also have good help guides, webinars and manuals to really learn the system.
It's nice for managers to be able to approve time off and expenses easily. They can also access employee data and information easily. This prevents our HR team from having to get that information to supervisors. Employees can also access the directory, which is nice to prevent the need for distributing that information in other ways.