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Rippling is mostly great!
Updated June 29, 2021

Rippling is mostly great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rippling

We use Rippling for HR support, payroll, benefits administration, quarterly taxes. It addresses the business problem of the aforementioned services. Previously, we used a provider that would incorrectly input insurance options for employees or fail to facilitate their 401k and other supplemental benefits. That being said, Rippling does a pretty good job of this and only makes mistakes once in a blue moon.
  • Payroll platform/UI
  • Live chat/customer support
  • Onboarding/Termination Flows
  • COBRA management
  • Wait time for support on tax questions
  • Reports could use more customization
  • Ability to take over payroll from accountants (huge $$ savings)
  • Ability to get all documentation in one place
  • Onboarding/offboarding flows far better
Rippling is far more cost-effective than Zenefits or TriNet and far easier for an administrator to navigate. TriNet is ridiculously difficult to navigate and hard to train other admins on once you finally figure it out. Zenefits messed up our benefits and dropped employees from insurance and FSA/HSA plans.
Sometimes there is a bit of a lag in a response on live chat and on email support. The tax support folks take over two weeks to get back to me at times, which I find frustrating. Other than the lag times, the support team does a really good job.

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Rippling is really easy to use and learn. I would say that the CSMs are really great at their jobs as well. They aren't sales-y and try to figure out your needs to then recommend various parts of their product that may be useful for your company. They are also really great people, in my experience.
I chose Rippling for my company because I did a cost-benefit analysis of all of the other HRIS platforms out there and found that Rippling carried the most benefit for the lowest cost. I found the onboarding experience to be quick and easy and have also heard positive feedback from employees.

Rippling Feature Ratings

9.2
Employee demographic data
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
9.8
Pay calculation
9
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
9.3
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
10
9.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
7
8.0
Tracking of all physical assets
8
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.5
New hire portal
10
Manager tracking tools
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated