Smart, reliable product that does what it's told! (i.e. excellent custom configuration)
August 31, 2018

Smart, reliable product that does what it's told! (i.e. excellent custom configuration)

Jennifer Norris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Sage Intacct is used by my company's accounting department. This robust system is fully capable of handling project-based financial accounting, which we required as we are in the government contracting space. Sage Intacct provides flexibility and impressive customization. It was a huge upgrade for my company, which was previously using a very 'clunky' government contracting software product. Sage Intacct has a smooth and intelligent interface, allowing the user to drill down and get to detail in an intuitive way.

Pros

  • Vendor and customer history: because these records are linked throughout the transactions (payables, receivables, journal transactions) it's very simple to run a GL report and filter it by vendor, customer and/or employee
  • Filters: the ability to filter the dimensions (account, class, project, etc.) makes looking up information - or solving 'accounting mysteries'! :-) very easy. The staff here are always impressed at how quickly accounting can provide the report information that they dream up.
  • Customization of reports: while learning the report-building process takes some time, it is truly limitless when it comes to creating the custom report that you or your supervisor needs.
  • Groups: The concept of creating and using account groups, project groups, vendor groups, etc. (i.e. a subset of any dimension, used to run reports with multiple 'members' of a certain dimension) was new to me when I started using Sage Intacct and it is incredibly helpful and time-saving.

Cons

  • Sage Intacct's reporting capabilities are boundless and impressive, but I wish there were more readily available (and low-cost) training, even if it's DIY training. The reporting function is complex - although certainly worth the time to learn it.
  • I have found that the main menu of modules changes around frequently, which is a little frustrating. Perhaps I just need to change my settings to have it stay fixed.
  • Sometimes adding an item to a list (expense type, bank account, etc.) is difficult in that the various connections you need to make to the new item aren't always obvious and can take significant time to figure out.
  • Positive: improved reporting leads to much happier management.
  • Positive: improved confidence in the accounting system by management.
  • Positive: improved visibility into project status keeps project managers informed.
Although our previous accounting system (GL system) did this, it did so in a very slow and clunky way with little visibility between screens and modules. Sage Intacct allows users to breeze between modules while keeping them connected. The system works quickly and efficiently and allows one to add vendors, contacts, accounts, etc. on the fly - a huge time-saver.
The use of the Project Management module was of paramount importance to our company, as our work is always project-based. Being able to quickly run GL, P&L, summary, or detail reports by project OR by customer helps business productivity and business analysis.
In my experience with Sage Intacct, it integrates very well with other products. I rated its integration with 8/10 because this integration required use of consultants and a decent amount of extra time on my part. However, I still say without reservation that the time put into it was well worth it!
When comparing products, Sage Intacct had the best level of configurable customization within a cost level that we would be able to handle. It also had the smoothest user interface of the various products I reviewed. It is light years ahead of the product that we had been using prior to implementing Sage Intacct, 'Procas'.
I find this software to be fantastic. The implementation took time -- all major software implementations do! -- but it was so worth it. My company has 200 employees and around 60 live projects at any one time. Sage's ability to handle project accounting is absolutely stellar, in my opinion.

We are in a busy and ever-changing environment. Since implementation we have added (as a partner product) an improved Time and Expense product and are now adding a more in-depth Purchase/Procurement partner product. Sage Intacct allows for the plug-in of these helpful advanced modules with minimal heartache.

A company with a very simple structure might find that Sage Intacct has more firepower than necessary for their use.

Sage Intacct Feature Ratings

Accounts payable
10
Accounts receivable
10
Cash management
10
Bank reconciliation
8
Expense management
10
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
10
Regulations compliance
8
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
10
Enterprise Accounting
Not Rated
Configurable Accounting
10
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
8
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Reimbursement management
8
Dashboards
Not Rated
Standard reports
9
Custom reports
10
API for custom integration
10
Plug-ins
10
Role-based user permissions
10
Single sign-on capability
Not Rated

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