Okay Lead Generation Tool with Poor Customer Support
November 03, 2016

Okay Lead Generation Tool with Poor Customer Support

Tim Schmitt | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with SalesLoft

We used SalesLoft for Lead Generation management.
  • Creating campaigns for lead generation - they call them Cadences. They are more extensive then the other tools available.
  • They are expensive and Salesloft Customer Service leaves something to be desired. We had to cancel our quarterly subscription in month 1 of 3. They would not refund us for months 2 and 3 even though we couldn't use the product anymore. Pretty disappointing, I would expect much from them in this department
  • You can't export all of your data if you wish to leave Salesloft. You can get your customer / prospect data, but not where specified they are in your Cadences or lead gen campaigns. This makes it difficult to change tools mid-campaigns. We had to do a lot of extra work to sync everything up. We use HubSpot currently for both Sales and Marketing
  • I found navigating around their system a bit confusing. Their UX is not well designed.
  • We couldn't really measure this well.
Again, the lack of flexibility and communication with their Customer Support is a big detractor for us.

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