September 27, 2023

"2X" Sales with the power of SAP Sales Cloud

Item: SAP Sales Cloud
Rating: 9
Author: Verified User

Verified User

Professional in Engineering

Information Technology & Services Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Software Version

Other

Modules Used

Sales CRM
Sales Automation and Forecast Optimization
Quotes and Contracts
Sales Performance Management
Billing and Revenue Management
Augmented Intelligence
SAP Intelligent Sales Execution (Datahug)
CallidusCloud Badgeville / SalesMotivate (legacy product)

Use Cases and Deployment Scope

In my organization, we have successfully implemented SAP sales cloud to address critical business challenge and enhance our sales process. It is invaluable tool that help us to streamline operations, improve customer relationship and drive revenue growth. earlier we our sales team was burden with the manual task with the help of SAP sales tool and it capabilities such as platform automation in this case helps our sales team to focus on sales instead of administrative task.

Pros and Cons

platform automation of manual task that helped our sales team to focus on sales instead of administrative task
Helped to excels in managing sales pipelines to track leads deals and opportunities
Heled in getting deep insights of sales performance over a period of time

Lacks predictive analytics for sales forecasting. we are missing this feature to predict customer behavior, sales and lead scoring. this all would help us in decision making
integration complexity, We often face integration complexities with other third party tools such as salesforce. if possible offer pre build connectors that help and ease integeration

Return on Investment

Revenue growth and cost saving- we were able to close deal efficiently and upsell to existing customer that lead to increase sales
improved customer satisfaction and loyalty - satisfied customer made repeated purchase in our case which lead to increase sales
Since initial setup/ implementation cost is too high for us as a small business it was too challenging to adopt it

SAP Sales Cloud Streamlining Business Processes

Enhanced customer visibilities: by integrating with ERP we gained comprehensive view of each customer such as historical purchase records, order history, invoicing Its helped us to generate accurate quotes and process order smoothly hence marked our complex scenarios simplified by seamlessly connecting with our ERP
Increase sales velocity: Real time access to inventory levels and other order statuses allows our sales team to provide customers with precise delivery estimates. Also Automated order processing and invoicing have minimized the time between closing a deal and receiving a payment

Scalability

I have given that rating because SAP sales cloud is designed to be flexible and scalable, allowing us to deploy it across multiple department sites. we were able to other SAP solutions and its support us in various business use cases. However there are certain use case where we face challenge for example forecasting Analytics

Alternatives Considered

Oracle Sales, Nimble and Microsoft Dynamics 365

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

SAP Marketing Cloud, SAP Cloud for Social Engagement, Oracle Cloud Platform

Likelihood to Recommend

I have used Sap sales cloud in both large scale enterprise as well as small business. In large scale org we had multiple teams, products and geographies hence its customization option make it adaptable to complex sales operations. In small scale org we had a straight business process and limited budget hence we found SAP sales cloud as a overkill compared to simple CRM solution.
From my experience if anyone has a mon complex sales process and where the sale process is shorter such as B2C sales then SAP sales cloud extensive feature is not worth we can use simple CRM based solution in complex scenarios and B2B sales its value for money