Item: SAP Sales Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We used SAP to record our customers' data, access them, segment them and manage them easily from a single centre while doing all these. While we actively use almost most of the SAP modules, it has been of great benefit especially in regulating our relations with the customer. Because it gathered the entire system of our customer information, which was scattered in the past, and increased the speed and efficiency of our employees while enabling us to give the authorisations we want while providing access to them. This is how we brought our disorganised customer data together.

Pros and Cons

In cases where different employees deal with the same customer, it enables employees to inform each other with features such as notes etc.
It helps us to build dynamic sales processes.
It enabled us to create smart sales processes and increase our sales.

SAP should improve itself in account forecasting. It is only slightly behind competitors in insights and forecasts of potential customers.
The interactive analytics feature is rather weak. We need more creative and data-oriented solutions in this regard
A more efficient scaling arrangement is required.

Return on Investment

Thanks to SAP, we saw a 10% increase in our revenues in less than 3 months.
There were significant increases in our customer satisfaction in a short time. Because our customer support and communication team was able to communicate with customers more easily, solution-oriented and with creative campaigns.
It was a difficult process for employees to learn.

SAP Sales Cloud Streamlining Business Processes

We were able to seamlessly optimize all processes from the customer's Lead process to the purchasing process. This brought us a significant sales increase in a short time. However, it enabled the essentially messy sales process to be streamlined. It enabled us to analyze the requests of each potential customer coming from our lead sources in advance and approach them in the most appropriate way, and to always communicate or support them correctly after they became our customers.

Scalability

Although it depends on your understanding of scalability, SAP seemed more difficult to us. Because we had scaling problems at certain points. We think these can be solved in the long term. Compared to the overall experience, scaling is a problem for us in a very small area. Therefore, we were able to ignore the scaling issue.

Alternatives Considered

QT9 QMS, Microsoft Dynamics 365 and SYSPRO

We tried to solve this problem with a few tools before, but we could never find a tool as advanced and integrated as SAP. SAP offers us a 360 degree solution. It is the most important seamless supporter of the customer's ongoing journey from the Lead stage to each of the after-sales processes.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

QT9 QMS, Microsoft Dynamics 365, SYSPRO

Likelihood to Recommend

If you are selling a product directly to the customer and you want to make progress in detailed measurements in your processes, opportunities such as call centre in reaching the customer and customer experience, you should definitely use it. In addition, there are many features that need to be developed, but since SAP brand is behind it, it is being developed and works seamlessly with all other tools and modules.

The most important companion of the sales journey

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud