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Great CRM and customer service tool
October 19, 2023

Great CRM and customer service tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

It's a great CR% and tool to handle customer data. It monitors customer needs as work-from-home requests increase, addresses customer questions and/or issues, and integrates with our project management tool to provide our developers with prompt resolution. Its features, which include an all-arounder picture of the customer, process automation, and real-time insight data, allowed us to enhance our ability to give support.
  • It can streamline customer relationship and support operation with a lot of data
  • Automated agent assignment is great
  • Great and simple to use UI
  • Could get improvements in terms of security
  • Pricing can be a bit high
  • Performance issues for larger data sets
  • Great to increase customers satisfaction with better support
Anytime, anywhere The best customer care is great with SAP care Cloud. The most anticipatory and effective answer for any type of client concern is provided by its AI-powered function. Access management is excellent and gives users the best security. Ticket management effortlessly satisfies client needs. There is no requirement for an IT team or server maintenance to handle the infrastructure. The vendor will take care of maintenance and security.
In any case, the service is a truly useful tool for customers to solve frequent problems, get answers from a competent source, and avoid relying on open forums or other similar alternatives. This is why the best solution seemed to be SAP service cloud over other competitors in the same price range.

Do you think SAP Service Cloud delivers good value for the price?

Not sure

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

As all SAP products, they work very well. Working with SAP Service Cloud has given me the chance to find that it's a really practical tool for customer support. One of the features I value the most is the ability to provide a thorough view of customer interactions across several channels, including social media, email, and phone. This facilitates efficient problem-solving and quick access to client information. One excellent feature was the ability to allocate leads automatically. All we have to do is set up the employee map by nation, after which the leads can be assigned automatically. It implies that eliminating duplicates automatically cleans up our systems. Making campaign codes is simple.