A big player that will require big investment of time and energy to get right

SAP SuccessFactors is our company’s key global HR information system for servicing data collection used throughout the entire employee life-cycle while within the business. We needed a true global solution that elegantly spanned across all major employment milestones for ease of administration on the HR side, and ease-of-use on the employee side. The UI and branding may feel this is a full, all-in-one suite, but once deeper behind the scenes (reporting, integration, permissioning, configuration) the complex patchwork of modules becomes a major hindrance to true mastery and control.

Implementation requires many decisions and settings to be built up, but this is facilitated via an Excel-based “configuration workbook,” which is clunky and vague. Implementing piece by piece can make it difficult to stitch together with other modules, and require rework.