Overall Satisfaction with SendGrid Email Marketing
We use SendGrid to send marketing campaigns to enterprise customers, transactional emails to our app users, and for one-off email sends across multiple use cases. I've found the interface for building and sending marketing emails to be very intuitive and easy to navigate.
- The interface for building emails is very intuitive and easy to use
- List management and segmentation capabilities
- Customer support is very responsive and helpful
- A|B testing and dynamic content works great
- Campaign branching capabilities aren't as advanced as what is available in some marketing automation providers
- Not a lot of pre-made email templates available, but this wasn't an issue for us as we build our own branded emails.
- List and subscription management has saved us a ton of time and manual work
- Built-in list segmentation has given us the ability to send more personalized communications, resulting in a lift in email engagement
For transactional email, SendGrid is hard to beat. When your use case includes transactional emails as well as marketing email sends, SendGrid is a one-stop shop.
Twilio SendGrid Feature Ratings
SendGrid Email Marketing Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |