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Using ShipStation as an Omni-Channel Retailer
October 15, 2019

Using ShipStation as an Omni-Channel Retailer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ShipStation

We use ShipStation to ship all online orders. We have all our third-party marketplaces linked to Channel Advisor and then have Channel Advisor linked to ShipStation. Orders are imported, labels printed, and tracking sent back to the marketplaces seamlessly. We primarily use ShipStation for the online portion of our business, but occasionally we do fulfill orders for our group business through ShipStation as well. The interface is easy to understand and easy to train employees on. It makes shipping hundreds of packages daily a breeze.
  • The integrations between ShipStation, the marketplaces, and Channel Advisor are perfect and rarely have issues.
  • ShipStation automatically sends the shipment notification to the marketplace and emails the customer with tracking information which means we never have to worry if our customers are receiving that info.
  • The tracking portal for custom websites is absolutely great. We've branded it to match our e-commerce store and it provides access for our buyers to real-time tracking updates.
  • Making the Aliases importable via CSV would be a huge help. Currently, we have to add each one manually and we even had to develop a BOT that would add thousands over the course of hours, but that process is still time-consuming and nowhere near perfect. If this could be solved by allowing Aliases to be uploaded via CSV that would be lovely.
  • The product information area could be improved upon, maybe adding more fields so you can have as much product info in ShipStaion as possible. Also making any new data fields importable would be great.
  • ShipStation has given us the ability to easily and efficiently ship hundreds of orders in a day.
  • The increase in our output capability has allowed us to list more products and in turn, bring in more income.
  • ShipStation is super affordable and is a no brainer for any online business that fulfills its own orders.
Before using ShipStation, we used Stamps.com. Stamps.com is still around and is actually the parent company of ShipStation. The only difference is they deal specifically with the Post Office I believe, while the ShipStation software can use almost any provider. Stamps.com worked when we were first starting out, but ShipStation is so much more robust it provided us with room to grow where Stamps.com did not.
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.

Do you think ShipStation delivers good value for the price?

Yes

Are you happy with ShipStation's feature set?

Yes

Did ShipStation live up to sales and marketing promises?

Yes

Did implementation of ShipStation go as expected?

Yes

Would you buy ShipStation again?

Yes

I absolutely love the ShipStation software. You can set it up to fit your business needs and process flow perfectly. With the tags, we can easily identify which warehouse a product needs to be fulfilled from. Also with tags, we can separate the different types of orders, such as dropship.