Overall Satisfaction with Smartsheet
We currently use SmartSheet with our implementation team, which is apart of our Client Success Department. It specifically used with new clients as a project plan sheet during the onboarding process. It allows our implementation team and project team to work together in real-time within the confines of a single space.
- Customization - The ability to use templates from other successful projects helps with scalability.
- The ability to upload files and collaborate.
- Permissioning - Being able to restrict access and given certain access really helps with the overall project planning.
- UX could use some love. It looks out-dated compared to other platforms.
- The training documentation for first-time users could be better.
- As a project management tool, it has a positive impact our implementation team as it allows for a single space for them to manage multiple projects with ease.
- It met expectations when it came to flexibility in use case and project size.
- It has provided our team with an additional option for our customers when it comes to project management and co-collaboration in one space, as opposed to more static ways of managing a project.
- JIRA Software and Trello
It matches other platforms when it comes to overall project management needs. Permissioning and ways that you can limit access help, but its flexibility when it comes to using different types of overall project management really put it over the top. Being able to not use a specific style really helps their case as a top performer in their industry.
Do you think Smartsheet delivers good value for the price?
Yes
Are you happy with Smartsheet's feature set?
Yes
Did Smartsheet live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Smartsheet go as expected?
Yes
Would you buy Smartsheet again?
Yes