Splashtop is a game changer for remote access and support
August 02, 2022

Splashtop is a game changer for remote access and support

Jairo Rugel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop

Splashtop makes it possible for us to remotely support end users quickly and effectively with ease. We also use it when working from the road to access our own in-house systems from any internet-enabled computer resulting in less equipment to carry around. In today's "work remotely" climate all of our managed services, clients get a Splashtop license which helps them remain productive. Another great thing about Splashtop is how all the data stays inside everyone's networks instead of on traveling laptops. Good cyber hygiene consists of multiple layers and Splashtop is an important part of our security posture both internally and for our clients.
  • Quick connect times and product responsiveness.
  • 2FA is a must nowadays and it's easy with Splashtop.
  • We don't need tech support's help often, but they know their products very well.
  • Sales team is fantastic and always ready to work with us if/when needed.
  • Monthly subscriptions/billing would be useful for MSPs.
  • Zooming in for improved visuals could be better.
  • Huge positive impact on our business.
  • One of the best investments in software tools we've ever made.
  • Our problem resolution times are almost too short now and clients sometimes question whether their problems are actually fixed.
Rarely contact the Splashtop support team since the product just works, but they know their stuff if/when we need their help.
Very secure, especially with 2FA. Quick and painless process for end users to create their accounts and sign into Splashtop, so they're usually up and running within 15 minutes of placing an order for a license.
Excellent onboarding experience! No muss and no fuss...set up an account and go. It's that easy.
Yes - Teamviewer, Logmein, GoToMyPC, and several open source solutions.

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Remote support and remote work...can't beat Splashtop for ease of use and reliability.