Great product. Very reliable, Easy to use and intuitive for all parties.
April 04, 2022
Great product. Very reliable, Easy to use and intuitive for all parties.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Access
- Remote Desktop
Overall Satisfaction with Splashtop Enterprise
We use Splashtop to remotely support customers with their IT support needs. It gives us a reliable platform that is easy to use and is great value for money. Our technician uses it to support businesses worldwide.
- It's easy for remote customers to install the software
- It's reliable
- After restarting remote systems it's easy to reconnect
- Maybe make it easier to rename saved computer connections?
- When new devices are added to the list it would be easier if there was a 'date added' field.
- It's helped me support some customers that are on a limited budget. My costs are less and I can pass that on.
We've had no concerns with security and trust encryption is the very best
Yes it's well designed and easy to use for both parties. Once the customer has received the link (through email) even the most tech-weary still manage install Splashtop easily. That is a big plus!
Yes - TeamViewer. It was too expensive for a small business like ours. We only need to support customers occasionally so did not want to spend too much on software.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Using Splashtop Enterprise
1 - Support remote customers
1 - Windows 2019
- Tech support
Evaluating Splashtop Enterprise and Competitors
- Price
We wouldn't change.
Splashtop Enterprise Implementation
- Implemented in-house
Change management was minimal
Splashtop Enterprise Training
Configuring Splashtop Enterprise
Only Naming conventions mentioned earlier
No - we have not done any customization to the interface
No - we have not done any custom code
Splashtop Enterprise Support
| Pros | Cons |
|---|---|
None | None |
Not needed
Using Splashtop Enterprise
| Pros | Cons |
|---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- There are not many 'handshakes' to do between customers and support
- Renaming computers
- Finding newly added PCs