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Talkdesk gets the job done!
Updated July 27, 2023

Talkdesk gets the job done!

Tamara S | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We have used Talkdesk for both incoming and outgoing calls across the company particularly in the sale department. For customer outreach, quality assurance is important and call quality is excellent.TD is easily integrated with Salesforce and facilitates our ability to interface with customers to drives sales and enhance revenues.
  • Call quality
  • Easy integration with Salesforce
  • Adaptability to operational changes
  • Click to call is highly efficient
  • Call quality is sometimes not up to par but customer service is responsive
  • Facilitating customer interaction. This drives sales, which enhances revenue generation.
  • Less time spent on having fixes for problems with cross-platform integration of sales software
Ease of use and cross-platform integration
When it was not working, call lag time was unacceptable, and call quality was unacceptable
not applicable
Talkdesk has ease of use rating

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Certainly is well-suited to our applications for effective, reliable customer interaction, i.e. Salesforce integration. Compatibility with sales software tools is essential to meeting sales goals. The easier to use, the more customers you can contact in a given time period. This certainly adds to the group productivity and hence increased revenue stream.

Talkdesk Feature Ratings

9.3
Agent dashboard
8
Validate callers
8
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
8
Predictive dialing
10
Interactive voice response
8
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
10
CRM software integration
10
7.3
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
8
Quality management
10
Call analytics
6
Historical reporting
6
Live reporting
6
Customer surveys
6
Customer interaction analytics
6
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Talkdesk

38 - Customer outreach and response, sales department
1 - Usually reach out to Talkdesk for fixes as it requires their expertise for complicated issues
  • customer outreach
  • customer support
  • sales support
  • collaborative customer support
  • collaborative customer contact
  • call tracking
  • Don't know - would be good to investigate
Ease of use and good customer support

Evaluating Talkdesk and Competitors

Not Sure
  • Integration with Other Systems
  • Ease of Use
we wants something that could integrated easily with other sales support software, Salesforce and achieve efficiency and user support
Nothing would change

Talkdesk Implementation

  • Don't know
  • don't know, wasn't involved in that phase of implementation

Talkdesk Support

Responsive in a timely fashion and always helpful...and great with follow-up.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Need to explain problems multiple times
I didn't purchase for the company. I am a user.

Using Talkdesk

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Requires technical support
  • Team coordination
  • Dialing out
  • Tracking
  • Call quality maintenance