Talkdesk Talk Fest
Updated July 21, 2023
Talkdesk Talk Fest
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Our Guest Experience Department uses Talkdesk to take phone calls for all of our 19 stores throughout the United States. It allows us to have an individual phone line for each location, but route the calls to our Guest Experience team during business hours and back to our local store teams outside of business hours.
- Integrates well with Salesforce.
- Allows one to toggle through many phone lines to call out from a specific line.
- Offers customer service and listens to suggestions about their product.
- There are occasional (very rare, but still present) downtimes.
- Sometimes calls come in and display a phone number that isn't the one the guest is calling from.
- It has definitely helped call quality and therefore revenue.
We had a downtime a few days ago that was resolved quickly - and their status update page updated with live information as fixes were being implemented. The downtime didn't last long at all, and they kept us informed.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes
Talkdesk Feature Ratings
Using Talkdesk
23 - Sales and customer experience
4 - Our managers are the primary folks who support Talkdesk
- Contacting guests (outbound)
- Allowing guests to contact us (inbound)
- We are able to turn off Talkdesk and have the local stores answer calls instead of having the calls go to the call center
- integration with Hubspot
Evaluating Talkdesk and Competitors
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Scalability is a big one - since we are a growing business, that was a huge influence on the decision.