Love Talkdesk
April 06, 2021
Love Talkdesk
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We are a call center for home inspection companies. We use Talkdesk as our phone system.
- Internet-based phone.
- Laptop friend, so you can travel with it.
- Callbar is very easy to use.
- Omnichannel is hard to understand and use. We do not use it for this reason.
- There needs to be a way to find past calls better. A way to filter them.
- Increased agent morale since they don't have to come to the office to work. They can work anywhere there is an internet connection.
Not one particular time. Whenever we have an issue, Talkdesk is quick to get it fixed.
We don't have an extra piece of equipment. With Talkdesk, the phone and computer are all in one.