Talkdesk Review
July 08, 2022
Talkdesk Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
I´m the admin of the service center. I work with the forecast, schedule alignment, and everything related to the tool. The tool helps the business manage the schedules better and generate a report for better business decisions. Also, help us to monitor service levels in all businesses and have a better understanding of what is really happening.
- Monitor Service Levels
- Report building
- Call flow design
- Skills grouping
- forecast accuracy
- Better coding options
- Increase NPS due to better visuals of what is really happening
- Metrics monitoring
- Decrease customer waiting times.
The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.
Verint is a very complete tool and has better options for forecasting and user management. However, against eWFM it has a better reporting service and WFM overall.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes