A must-have
January 19, 2023
A must-have
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
To centrally manage calls from/to our warehouses around the globe that will always refer to urgent needs to resolve van rental Operations and their constraints, assuring the operation does not stop and any issues are resolved immediately
- Log Disposition codes
- Amazing reports for data analytics
- AWT, ACD, missed and abandoned calls, etc
- IVRs
- guided tutorials to self design our own IVRs
- available chat, even with a bot, to ask for doubts, that could be triaged to a human
- better troubleshooting on bugs like not being able to log dispositions and wrap time up, without requiring CS staff from Talkdesk providing assistance via emails and scheduled calls
- Promoters as the awareness of our help line increased massively from the moment our internal customers (colleagues from warehouses) started to refer to our number for urgent assistance
when needed to desing my team's IVR
it is imcomparably better
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes