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Easy to install and use immediately
Updated July 18, 2023

Easy to install and use immediately

Deborah Bosher Vouaux | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

I would use it daily with outgoing and incoming calls thru an 800 number.
  • Answer calls
  • Call out
  • Track and record calls
  • Voice drop
  • I sometimes have calls disconnect
  • It froze from time to time and I couldn't pick up an incoming call
  • It saves you time than doing all manually
  • Great tracking systems
  • I liked the call disposition notes as well
I found it very easy to install and get going with what we needed in our job roll. There were about 40 of us and all interaction was smooth
n/a I wasn't involved with implementation
Our team leads had the most interaction with support, but it was easy enough to submit a ticket if we had any issues.
It was a great dialer system that allowed multiple calls until someone picked up, it was real easy to use as well

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

I loved the voice drop abilities and call recording options, it really helped me save time with what I needed to use it for.

Talkdesk Feature Ratings

9.1
Agent dashboard
8
Validate callers
9
Outbound response
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
Call scripts
9
Call tracking
10
Multichannel integration
9
CRM software integration
10
9.9
Inbound call routing
10
Omnichannel inbound routing
9
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Talkdesk

50 - It was easy to track calls and listen to others during calls when needed.
2 - They were an IT department at corporate since we are all remote
  • Training
  • Calling out
  • Taking calls
  • We would listen in on others calling out and see if we can learn any great tips
  • Using multiple numbers to call out that aren't spam
  • Maybe sharing of numbers
It is good, but don't have much experience using much else.

Evaluating Talkdesk and Competitors

Not Sure
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
I think new hires benefitted most learning from others that are well trained in this
I would see if there are additional ways to mass dial

Talkdesk Implementation

Talkdesk Support

The inhouse employees were quick to respond or we just rebooted and it was back to normal
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
My company must have since we had quick responses and people to help

Using Talkdesk

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The voice drop was awesome and saved my voice
  • It clicked out from time to time, but that could be the person I called
Yes, but I don't use it