Item: TeamViewer
Rating: 1
Author: Melissa Heck

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

I strongly dislike TeamViewer. It does work well (when it isn't down, which is a weekly occurrence) but the fact remains that our company pays for a license with this software and I (and my colleagues) are consistently plagued with issues while trying to use it to do our jobs. I severely miss LogMeIn (the software my company switched to TeamViewer from) as we used it for 4 years without a single issue. It is unacceptable to me how frequently we are all left unable to service our clients because the software is down.

Pros and Cons

Pros

GUI
End-user experience
Availability across end points

Cons

WHY IS IT DOWN ALL THE TIME?
TeamViewer experiences outages that affect licensed users at least once a week
WHY IS IT ALWAYS DOWN???

Return on Investment

Works well when it works
Experiences outages too frequently
Negatively impacts business because engineers cannot do their jobs when it is out

Alternatives Considered

LogMeIn Pro

I miss LogMeIn, we never had one issue with it in over 4 years of use. Our company switched to TeamViewer in the beginning of the pandemic, likely to save money. It is clear to me that TeamViewer is cheaper because the quality from LogMeIn to TV is a big difference. It doesn't hold up in the way that LogMeIn does. The file transfer feature constantly causes the session to freeze, even when transferring a file smaller than 60kB. You have to exit the session and re-enter the session to get it to pick back up. Every feature LogMeIn has is better than TV's.

Key Insights

Do you think TeamViewer delivers good value for the price?

Not sure

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Ease of Implementation

I was not involved in the implementation process in my organization. If it were up to me, we would have never downgraded from LogMeIn.

Security

I am not sure how the org has used these features, I myself utilize single sign on to minimize the amount of times I need to sign in

Other Software Used

LogMeIn Pro, Oracle Service, TeamViewer

Likelihood to Recommend

TeamViewer is well suited for people/businesses that do not solely provide remote support to clients. It's a great software for occasional use, but unfortunately it does not have the legs to be a full solution for businesses supporting clients remotely every day, 8 hours a day. Obviously something needs to be done to make it more reliable and robust. I would expect this type of performance for the free version, but the fact that the paid version is this awful is just embarrassing.

TeamViewer Feature Ratings

Comments

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Ying Qin
(Vendor Representative) commented 2 years ago
Hi Melissa, We appreciate your honest feedback about the experience with TeamViewer! We aim to deliver outstanding customer service with a flawless product experience with TeamViewer. Is there anything TeamViewer can do to turn things around and help you to know TeamViewer better? Our dedicated support team is happy to help (https://www.teamviewer.com/en-us/customer-support/). For instance, to check TeamViewer's real-time working status, feel free to check the TeamViewer status page - https://status.teamviewer.com/. In addition to technical assistance and knowledge sharing, you are invited to join the open forums on TeamViewer Community (https://community.teamviewer.com/). Hope to hear from you and have the chance to discuss the possibilities! We wish you a wonderful day! Best, Ying/TeamViewer

You get what you pay for