Good for desktop to desktop, but lacks easy web access
January 23, 2024
Good for desktop to desktop, but lacks easy web access
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
Instead of physically going to a user's workstation, we are able to remote into it in a non-intrusive manner so that we can see their issue in real-time instead of them trying to describe their issue. Also, during off-hours, if a person is having trouble remotely access ing their workstation, I can easily check its status.
- Ease of access from desktop app
- Announcing presence of support to host
- Easy to add a new one-time connection
- To use the web app, the desktop app has to be installed - this means on vacation, I still have to bring my laptop
- There are regular instances when all machines are connected to the internet but TeamViewer says the user is offline
- Greatly reduced time from issue to resolved issue
- Frustrating at times that you can't access an online computer -- after an unspecified number of attempts, you are locked out for an unspecified number of minutes. This is incredibly frustrating for users on both ends.
Very short ROI if you don't have any remote access system in place.
ConnectWise appears to be less frustrating; we will evaluate it prior to renewing our TeamViewer license.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
No
We use 2FA without issue.