Easy to implement and a great product!
January 31, 2020
Easy to implement and a great product!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use TOPdesk across the whole school district for all IT-related issues and questions. We were using an older IT ticket system that neither our users nor IT employees liked. When researching ticket solutions TOPdesk was a no-brainer. TOPdesk has a great web self-service portal for our users that is easy, customizable, and with a useful knowledge base. On the back end, TOPdesk is simple and effective for our IT employees' daily work.
50 - Right now, our IT employees use it. We have began to work with our HR and student services departments to implement what they need. We are also looking into integrating facilities management as well, so there is a one-stop shopping experience for our users.
- Easy and simple self-service portal
- Great automation for workflows, tickets, change management, etc.
- User sync with Azure AD
- More self-service with their knowledge base
- Increased usage by users to submit tickets
- Microsoft System Center Service Manager, SolarWinds Web Help Desk and Dude Solutions Help Desk (formerly SchoolDude)
TOPdesk provides lexibility with HTML5 and creation, edits of self-service portal. We have the ability to access TOPdesk from anywhere. Service from TOPdesk to implement is great. Cost was very affordable.