Run fast, run far from Trinet unless you like spending hours with issues resolution
Overall Satisfaction with TriNet
We implemented Trinet in early 2020 for our benefits and payroll. It has been an unmitigated disaster from Day 1 with a flawed implementation, clunky software, and non-existent customers service. It addresses no business solutions other than cost-effective benefits. We have had to hire an HR consultant solely to deal with Trinet, wait on hold for hours and send numerous e-mails for the most simple issues.
Pros
- Cost-effective benefit solutions
Cons
- Customer service is non-existent; you will be on hold for hours and your e-mails never get answered.
- You e-mail a customer service "pool" called Connect360 (not a rep), and it is like a bridge to nowhere.
- Clunky software and interface; HR changes sometimes take weeks to get updated in payroll.
- Time and attendance system that does not integrate with your payroll.
- Executive management that does not care about customers; no response from their SVP "Customer Experience" when e-mailed.
- Does not integrate with third party 401k providers.
- EVERY issue needs to be escalated, even the most simple pay change.
- When you hear from customer service, they give you no means of reaching the same person.
- Time spent with the administration has increased over 300%, just dealing with Trinet issues.
- Compliance risks have increased substantially with Trinet, as they do not provide tools or time for appropriate reviews.
No change during COVID-19. Customer service has been equally as poor.
Trinet has great benefits, that's all. Everything else will drive any administrator nuts, so imagine every company can do it better.
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