Invaluable for quick insights
December 02, 2020
Invaluable for quick insights
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use it for remote usability testing as well as scheduling, recording, and notetaking of live moderated research sessions (i.e., Live Conversations).
- Quick insights.
- Large participant panel.
- Ability to share and note take sessions.
- Live conversations limited to 60 minutes in *My Recruit* - the Zoom cuts off.
- The calendar to schedule Live conversations is wonky - time slots disappear after submit.
- If an observer drops off/loses connectivity they are locked out from rejoining the Zoom session.
- Have to specify a mobile OR computer live conversation - should work like normal Zoom and connect by either.
- The researcher should be able to assign a participant to a time slot.
- If two researchers are collaborating/sharing moderation only the person who creates the live conversation can launch it - also limiting for teams that have a research ops person.
- Want to be able to set daily limits on sessions- four example, I provide 5 times slots for flexibility, but I only want to book 3 sessions max per day.
- Had some issues with notes and videos not saving.
- Want to have the option to schedule the same person multiple times for the same study -- especially due to the 60 minute limit.
- Like to be able to edit a note DURING a live conversation.
- Quicker insights.
Our customers are on your platform so it is good to quickly access the actual user of our platform. It's nice you also have an international panel since we are an international company.
I used it so long again it's hard to compare.