Longtime customer of UserTesting, still extremely happy with it
June 28, 2022
Longtime customer of UserTesting, still extremely happy with it
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use UserTesting to conduct research studies of medium to high-fidelity prototypes and to talk to users within our industry to understand their needs, motivations, and expectations when using products like ours. UserTesting users are rarely tardy, even more rarely are no shows, and often know exactly what we are looking for - open and honest feedback and a full understanding of what they are seeing. It's a relief to use UserTesting and I am so happy I'm back at a company that uses it.
- Participant recruitment
- Check-ins from account managers
- Easy to use product
- Easier to talk to customer service
- Automatic participant replacement when a session is a no show or canceled
It's helped me make quick product decisions, support designers and writers on my team, and drive change at my company.
UserTesting and Dovetail support each other well.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
Yes
Would you buy UserTesting again?
Yes