UserTesting is a good tool
October 11, 2022

UserTesting is a good tool

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We would like to have users answer questions, UK specific or, depending on the project, internationally. Sometimes we may have prototypes to test or designs to validate. UserTesting gives a good range of people to choose from and sometimes with niche criteria.
  • Detailed screener
  • Audio only option
  • Easy interface to find the responses to a project
  • I've noticed quite a few folks know how to get past the screener. I'd like more of these people not to be able to do that.
  • The instructions can be a bit clearer. Maybe linking the UT resources to the feature.
  • Better understanding
  • Increased decision making
UserTesting can be:
Clunky
Not user-friendly
Difficult to navigate
During a hackathon, UserTesting was great to test our assumptions and in 10 minutes, we hit our target of 5 users.
User Testing is great for:
Script
Creating clips
Dashboard organisation

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

No

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

UserTesting is great for:
Conducting surveys
Video responses
National users
International users

User Testing is not so great for:
Niche user types