Security that delivers what it promises
July 01, 2022

Security that delivers what it promises

Nicolas Doré | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with WatchGuard Network Security

WatchGuard provides highly secure environments and equipment to better protect customers facing day-to-day IT threats. The company is seen as a leader in the network security segment and is enjoying a really good reputation for its solutions. We use them as the best option for securing IT networks for our customers that are willing to invest to protect their IT investments.
  • Reliable hardware that is capable of scanning traffic.
  • Cloud solution to enable customers to benefit from remote computing capability.
  • Good support to resolve any configuration or management issue.
  • Procurement is complicated for smaller IT players.
  • The lack of entry-level option that would be easier to absorb for customer cost.
  • Management portal can be complicated to operate.
  • This equipment prevents downtime.
  • The equipment prevents infection.
  • The equipment provides remote work capability.
We worked with an IT company in our affiliated group to procure the equipment since we are not able to procure it ourselves. The partner managed to configure the equipment, install it and provide support and continues to this day to be the first level support for any issue we face with configuring the equipment.
The implementation went reasonably well considering most of the features we wanted worked right away but a little bit of tune-up had to be done to make sure all applications needed for the customer kept working after installing the equipment. We had an issue where the router was too permissive after some configuration so we had to make sure everything was working and the environment was still safe.
We like the fact the single key lets us activate multiple features in the router, that way it's more simple to renew features and make procurement easier. The interface is easy to understand and it's simple to get what you need when the time comes up for renewal and installation of the new feature key with the cloud portal.
Fortinet was also an excellent choice. A customer wanted the biggest name out there and knew WatchGuard prior to making the change so they decided to go with WatchGuard even though Fortinet offers comparable solutions at comparable price. At this end it's only a matter of picking what you prefer because they are both excellent choices.

Do you think WatchGuard Network Security delivers good value for the price?


Are you happy with WatchGuard Network Security's feature set?


Did WatchGuard Network Security live up to sales and marketing promises?


Did implementation of WatchGuard Network Security go as expected?


Would you buy WatchGuard Network Security again?


This is our go-to hardware for customers that are willing to invest in their network security and understand the value of the products. We use WatchGuard for customers that have at least 10 users and want to get top-of-the-line security for their network across one or multiple branches.

WatchGuard Network Security Feature Ratings

Identification Technologies
Visualization Tools
Content Inspection
Policy-based Controls
Active Directory and LDAP
Firewall Management Console
Reporting and Logging
Stateful Inspection

Using WatchGuard Network Security

3 - Our team of technicians that are working with WatchGuard are support technicians assisting customers that currently have Watchguard products installed in their environments and need assistance with configuring their equipment to enable functionality such as VPN access for remote work and adjusting security features to make sure critical applications are working.
3 - We use a 3rd-party partner for any low-level configuration. We essentially make changes to the router that we support with high-level adjustment. Trading to low-level configuration is required to best serve the customer and make sure customer investments are well protected and that customer gets the most of their WatchGuard equipment.
  • Multi-branch customer that wants site-to-site VPN.
  • Customer with user VPN for remote work.
  • Customer that is ready to invest for best-in-class security.
  • Site-to-site VPN.
  • Remote worker VPN.
  • Traffic filtering.
  • Application isolation.
  • AntiSpam filter.
  • Wifi management.
We are pleased with the product we get to know the more we use it. There is no reason for us to recommend changing the product as it delivers what it promises in a format we can work with. As long as we can get support for it we will support it.

Evaluating WatchGuard Network Security and Competitors

Yes - The company was using an older style Cisco product that was outdated and nobody had the knowledge to maintain it and configure it after many years with the equipment in place. It was not secure anymore and needed to be replaced. Direct replacement was considered not enough powerful and the decision was made to change the brand.
  • Product Features
  • Product Reputation
The reputation of the product was the key factor with that decision. Leading brand for security with many cases of customers and providers getting hacked left and right made a good case to invest in security. Having the best-in-class is always reassuring knowing there are so many ways to get security problems related to router.
We would keep the same evaluation. There has been some issue with configuring leading to a potential problem but it's not related to the selection of the product and the product itself but a misunderstanding of the functionality combined with the instructions given to the service provider. Overall we would do the same.

WatchGuard Network Security Support

It showed it was there when needed and we are confident it would help up for more complicated issues but since our setup is pretty simple and we had no issue so far with the equipment we didn't have to test it that much. Hopefully we won't need them in the future.
No, we consider our setup pretty simple and we are backed by the company that procured the equipment. We are confident the basic support would be enough in case of a problem and the company can still function in the event of a network outage. If worst comes to worst we could fairly easily install a new router pretty quickly.
We contacted support to transfer ownership of some equipment at a branch office. The call was made and the situation was resolved quickly with a straightforward solution. That was the only case we had to contact the support and it went well. We are pretty confident it would be the same for any call made to support.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response

Using WatchGuard Network Security

Well integrated
Requires technical support
Slow to learn
Lots to learn
  • Web UI.
  • User management.
  • Web traffic analyser.
  • Network configuration.
  • Port forwarding.
  • Application to setup.
It takes some training to use it and it makes sense since it is a highly secure device. I guess it would be possible to get the basic feature set up a little more easily without getting too technical but at the same time I guess it wouldn't be as secure as it is now.