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Webex App the Robust Collaboration Tool
Updated July 28, 2023

Webex App the Robust Collaboration Tool

jeffrey moura | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

The product is used to allow enriched collaboration between colleagues.
  • Share content
  • Perform team meetings
  • Share documents
  • Communicate one to one and in group
  • It can be tricky to use the calling part
  • Sometimes the app launches the Webex Meetings app
  • The pairing with video endpoints
  • It has a positive impact on the time spent on projects.
  • It has positive impact on progress made on a topic.
  • It is easier to share information thus saving time.
the company has about 10000 licenses company wide but is not the primary collaboration tool
  • outlook
  • authentication tool
it was a bit difficult to integrate the outlook part since there are a lot of restriction on our tool
Webex App seems to be more robust and has a more attractive Gui.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

It is really nice to use when you want to collaborate before during and after meetings. We can share documents, we can work together on a Miro wall or a Trello. We can easily collaborate with persons outside our organisation also.

Webex App Feature Ratings

Project Management
8.7
Task Management
8
Gantt Charts
6
Scheduling
9
Mobile Access
10
Search
10
Visual planning tools
9
Communication
9.5
Chat
10
Notifications
9
Discussions
10
Surveys
9
Integrates with GoToMeeting
Not Rated
File Sharing & Management
8.9
Versioning
8
Video files
9
Audio files
9
Document collaboration
9
Access control
9
Advanced security features
9
Device sync
9

Cisco Webex Experience

I have been using Cisco devices like the DX80 along with the webex app. it is interesting to be able to switch between the two when on the move
webex app allow us to have secured meetings thanks to zero trust
these innovations has allowed for example to be working nearly from any place without having to care about the background noise . this is particularly important when working in a noisy place

Using Webex App

10000 - we have several functions including customer facing role and also back office one.
3000 - 
we initially had 3000 users to support.
the scope was mainly french users that were involved on internal and external meetings where they had to use webex
  • internal team meetings
  • customer meetings
  • partner meetings
  • during covid 19, it was easier to deploy webex as collaboration tool for teleworking
  • for hybrid events like product roadshow
i believe it is a very good tool with great interface in comparison with other tools that are available on the market

Webex App Support

The support is good and we have a good response when there are incidents.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
Difficult to get immediate help
no we have a standard internal report. we have a well trained team
i believe it was during the changes that we saw on control hub recently. they provided regular updates on a ticket that i have opened

Using Webex App

It is very easy to use the app for the various activities that I have to do.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Lots to learn
  • the breakout session
  • the slido part
  • the stage view
  • the specific configuration for some meetings
Yes - it is quite nice but it was a bit confusing on why we had to download both webex app and webex meetings app on the phone