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Webex App. How easy is it?
Updated July 25, 2023

Webex App. How easy is it?

Christopher Cavendish | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use full webex suite. We needed a solution to allow our recruiters to make calls on their cell phone appearing as if it was their desk line. We also needed to view analytics. This solved that problem for us
  • Easy to use
  • Great guides from help.Webex.com for troubleshooting
  • Efficient support
  • Excellent analytics
  • Not issues thus far
  • It had made meeting efficient during the pandemic
  • Has helped remote workers get more involved
  • Provided valuable call analytics
  • Cisco Unified Communications Manager (Call Manager)
It’s adopted ok from calling only
  • Ms teams
We are a dual shop so use both. It wasn’t hard
Webex App is way more intuitive than Slack and Microsoft Teams.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Webex App is well suited for all company sizes not well suited for personal use.

Webex App Feature Ratings

Project Management
7.0
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
7
Search
Not Rated
Visual planning tools
Not Rated
Communication
9.5
Chat
10
Notifications
10
Discussions
8
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
File Sharing & Management
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Cisco Hybrid Work

  • Webex Meetings
  • Webex App
  • Webex Calling
  • Webex Webinars
  • Webex Events
  • Slido
  • Cisco Webex DX80
  • Cisco AnyConnect
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
We’re long in it, but moving fully to the cloud
We just focused on calling and meetings and they worked. We just couldn’t see analytics the way we wanted
Good calls, good meetings and good analytics
Some calling issues with poor Wi-Fi, but other than that it’s been a good experience
Because I love the support behind it
  • Webex
  • Microsoft Teams
  • Zoom
  • Slack

Cisco Webex Experience

We use the one app and it works perfectly for us
It work’s excellent and keeps our collaborative needs met
The noise suppression has been amazing

Using Webex App

500 - All functions
3 - General support team
  • Calling
  • Meeting
  • Analytics
  • Messaging
  • Sms
  • Sms to their clients
  • Slido in meetings
It seems likely we will

Evaluating Webex App and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
Security - we need the most secure app
I wouldn’t change it from the selection process

Webex App Implementation

None. I was not there but the notes appeared to relay it was easy
  • Third-party professional services
That’s confidential
Yes - In waves of location
Change management was a big part of the implementation and was well-handled - None
  • I was not there for it

Webex App Support

They work quickly to resolve issues.
ProsCons
None
None
I don’t believe so
Yes - Resolved timely and with satisfaction
Our team always does

Using Webex App

Webex App is easy for even non-technical people to use.
ProsCons
None
None
  • Calling
  • Meetings
  • Chat
  • File sharing
  • None
Yes - It’s excellent and works just like the desktop app