Item: Webex Calling
Rating: 10
Author: Jason Ball

Use Cases and Deployment Scope

I run a small consulting, training and commercial reseller company, so I do not have a large support staff. However, I do still use Webex Calling in its full capacity because I need to understand all aspects of how it works so I can help others understand it, as well as install and support it myself.

Pros and Cons

Easy setup and integrations.
Extensive calling features supported.
Multiple device support for phones and video endpoints.
Lots of vendors to choose from for PSTN services.

Better documentation for administrators that's easier to find.

Return on Investment

Webex Calling has empowered my startup business from 4 years ago to grow and pursue many different lines of business.
The transition from Spark to Webex is difficult and there has not been a lot of support to make this transition easier.

All-in-one Platform

I use a Cisco Unified IP Phone 8845 and a Cisco Telepresence DX80 for each of my employees. I hope to upgrade the Telepresence systems to the new Webex Desk series soon, as they will offer many new and improved integrations that will make the workplace run much smoother.

Security

Although Webex does offer the ability to control security on-premises with a Hybrid HCS solution, the built-in security Webex offers is so secure, that I have no concerns over my personal or employee privacy. The Control Hub is an easy-to-use management solution that I can access form anywhere I have an internet connection, and offers all the management tools I need from a single pane of glass.

Alternatives Considered

I have had to join meetings with other companies over Zoom and Microsoft Teams, and their clients were not very intuitive, not was the meeting experience as pleasant as the Webex Meetings I am use to. After Cisco began offering a seamless join option from my Webex device to a Zoom of Microsoft Teams meeting, my join and involvement experiences have improved greatly.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Zoom

Likelihood to Recommend

Webex calling is a solution that's suitable for small companies up to huge enterprise corporations. It can be deployed simply without the need for a large support staff, or it can take on a much more complex multi-site design that spans the globe, and requires support staff at each location. This solution can fit the budget of a start-up company and features can be added as a company grows. It is the perfect balance for any company to become a disrupter in their industry.

Best Experience with Webex Calling

Overall Satisfaction with Webex Calling