Satisfied User and Approver
June 23, 2021

Satisfied User and Approver

Alistair Compton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

[Webexpenses] is used across whole organization. It centralizes expense management, making it easy & simple for employees to submit expense & mileage claims in a timely and efficient manner. [Employees are also able to] manage the approval workflow in one place.
  • Receipt management - photographing receipts
  • Sign off workflow - ensures the right people approve expenses
  • Mileage calculations based upon post code - checks mileage submissions for accuracy
  • Majority of main functions covered
  • Achieved process improvement payback
[I give it this rating because] some screens are not quite as intuitive as they could be.
When used, [Webexpenses] has been acceptable.
[Webexpenses] fairly obviously removed the need for copying, storing large numbers of paper receipts. It also streamlined the process by avoiding the 'sign off' pile on approvers desks. [The] workflow shows where the approval is at.
Some very specific points are fixed so not a 10 score (ex: changing or adding to attendee list favourites) but [overall it has] been a pretty satisfactory implementation.
[The] billing methodology of Concur was not great (by report) so [it] did not allow planning of costs. Concur support was poor.

Do you think Webexpenses delivers good value for the price?

Yes

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

Yes

Did implementation of Webexpenses go as expected?

Yes

Would you buy Webexpenses again?

Yes

[Webexpenses] is fairly simple to use, and easy to implement.