Item: WebPT
Rating: 9
Author: Joe Switzenberg

Use Cases and Deployment Scope

We use it for notes, billing, home exercise program, and patient follow-up. It is what we use to run our physical therapy practice.

Pros and Cons

Integration of notes and billing
Ease of documentation after a patient visit
Follow-up with patients

Quite often, the software has been having issues lately affecting functionality. A more stable platform
I would like the text appointment reminders to tell the patient that they cannot respond to the text

Return on Investment

Less time on notes allows more time for patient care
Appointment reminders has lowered our no shows
Analytics allows us to track MD referrals and see where our business is coming from
The pricing allows us to grow as a company and we only pay more as we add more therapists and clinics

WebPT Platform

I like this part. We plan to add more therapists and more clinics, and I like the pay as you grow setup.

WebPT Compliance

This has helped a lot with Medicare, specifically and Tricare. Making the therapists document to ensure compliance for reimbursement is a great idea.

Alternatives Considered

ChiroTouch

Much better fit for physical therapists

Great for notes, well integrated with billing, does a great job with patient follow-up, and is easy to schedule patients. As with all software programs, upgrades often bring difficulties. When this happens, we have a pretty rough day. Thankfully, it doesn't happen much. When everything is working well, WebPT offers a seamless solution to run our entire practice.

patient notes
scheduling
billing

Innovative Uses

reach program

Future Planned Uses

expanding to new clinics when we open them

Cloud Solutions
Scalability
Ease of Use

geared for PTs

Implemented in-house

Implementation Phases

Yes - prelaunch and launch

Implementation Issues

billing setup

Support Rating

sometimes the wait is long to get them on the phone but they are usually quit helpful

WebPT Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success	Slow Initial Response

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	Lots to learn

Complete software for the Physical Therapy Clinic

Modules Used

Overall Satisfaction with WebPT

Do you think WebPT delivers good value for the price?

Are you happy with WebPT's feature set?

Did WebPT live up to sales and marketing promises?

Did implementation of WebPT go as expected?

Would you buy WebPT again?

Using WebPT

Evaluating WebPT and Competitors

WebPT Implementation

WebPT Support

Using WebPT