Simple and Honest
May 09, 2023

Simple and Honest

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Online Scheduling
  • Analytics
  • Outcomes/MIPS
  • reach

Overall Satisfaction with WebPT

We use it for documentation and billing services as the main purpose. We also use it for scheduling of patients. On the administrative end we use the reporting system and analyzing daily visits, monthly visits, etc. It does a good job of the daily overview of numbers and some retention statistics as well. Not that they are necessarily problems but in order to process our claims and receive payment we need a software where we can document and send to insurances. The scope is allied healthcare
  • scheduling
  • calendar view
  • appointment types
  • reminders don't always send
  • website kick you out a lot
  • not very fast/easy when toggling through offices
  • data driven insights
  • analytics
It helped us grow because its able to handle our patient load and its accessible on any device. It had appropriate solutions for the different types of workers we have so it helps keep things organized. At one point we had 3 different types of providers and we were able to find the right user profile for each.
I would say we do not use this as much. Some of it I believe is not the best I have seen. We did finally move to the reach platform and that was a game changer and very helpful in expediting patient visits and making them run smoother.
As of right now there aren't other programs I have used. Right now WebPT is at the top of the market and offers alot of what we need in terms of scheduling, users, billing and currently satisfied with the results.

Do you think WebPT delivers good value for the price?

Not sure

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

No

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

I think WebPT is a good starting point and helps you understand your needs and wants. But there are more innovative programs out there but truly its a safe bet and gets everything done that you need to run your medical practice efficiently.